Shipping Policy

Our Shipping Policy

Last Updated: July 25, 2025

Thanks for your order. We know you are excited to receive your items, so the following guide explains how our shipping process works and when you can expect your order.

1. Getting Your Order Ready

Our team begins preparing your order as soon as possible. It usually takes approximately 3 business days to verify, pack, and hand your package over to our shipping partners.

Orders placed during weekends or public holidays will normally begin processing on the next business day.

2. Shipping and Delivery Time

Once your order has been dispatched, it will typically arrive within 10–20 business days.

We offer a standard flat-rate shipping fee of USD $5.99 for worldwide delivery. The exact shipping fee will be displayed at checkout before you complete your purchase.

Shipping time is separate from order-processing time.

3. Delivery Delays

Occasionally, circumstances outside our reasonable control may delay a shipment. These circumstances may include:

Customs inspections or clearance procedures
Local carrier disruptions
Severe weather conditions
Public holidays
Incorrect or incomplete delivery information
International transportation delays
High-volume shopping periods

Shipping timeframes are estimates and cannot be guaranteed.

4. Tracking Your Package

Once your order has been dispatched, we will send a shipping confirmation email containing your tracking number.

You may use the tracking number on the relevant carrier’s website or through a universal tracking service such as 17TRACK.

Please allow several days for the tracking information to become active. Tracking updates may not appear immediately after dispatch.

5. Why Did I Receive Only Part of My Order?

Orders containing multiple items may be divided into separate packages.

This may happen because products are stored at different fulfillment centers or become available for dispatch at different times. Separate shipping can help individual items reach you sooner.

You will receive a separate shipping confirmation email and tracking number for each package. Receiving one package does not necessarily mean that the remaining items are missing.

6. Changing Your Order or Shipping Information

Requests to change an order are extremely time-sensitive.

Whether you need to correct your shipping address, recipient name, telephone number, product size, color, or quantity, please contact us as soon as possible—ideally within 12 hours of placing your order.

Email support@tavexori.com and include:

Your order number
The email address used to place the order
A clear description of the requested change
The complete corrected shipping information, where applicable

We cannot guarantee that a change can be completed once an order has entered processing or has been handed to the carrier. However, we will make reasonable efforts to assist you.

7. Missed Delivery Attempts

When a delivery attempt is unsuccessful, the carrier may:

Leave a delivery notice
Attempt delivery again
Deliver the package to a local collection point
Hold the package at a local post office or carrier facility

Please contact the local delivery provider using your tracking number for further information.

Tavexori is not responsible for packages returned because the customer supplied an incorrect or incomplete address, failed to respond to delivery notices, or did not collect the package within the carrier’s required period.

Additional shipping fees may apply if reshipment is requested.

8. What Should I Do If Shipping Is Taking Longer Than Expected?

First, review the latest tracking update.

If the tracking information has been updated within the previous seven days, the shipment is usually still moving through the carrier’s network.

If there have been no tracking updates for more than seven days, contact support@tavexori.com and include:

Your order number
Your order email
Your tracking number
The date of the most recent tracking update

Our support team will review the available information and assist with the next steps.

9. Lost or Stolen Packages

If you believe your package has been lost in transit, contact support@tavexori.com. We may open an investigation with the shipping carrier.

Lost in Transit

If the carrier confirms that the package was lost during transportation, we may provide an appropriate resolution, such as a replacement or refund, in accordance with our applicable policies.

Packages Marked as Delivered

When tracking shows that a package has been delivered but you cannot locate it, please:

Check your mailbox, building entrance, reception area, porch, garage, or other secure delivery locations.
Ask household members, neighbors, building management, or reception staff whether they accepted the package.
Review the tracking page for delivery notes or photographs.
Contact the local carrier for proof of delivery or additional information.

Claims involving packages marked as delivered will be reviewed individually based on the available tracking information and applicable consumer laws.

10. Where We Ship From and To

Shipping Destinations

Tavexori ships to many countries and regions worldwide.

In the uncommon event that we cannot ship to your destination, we will contact you using the email address provided with your order.

Shipping Origins

Orders may be shipped from fulfillment centers, logistics partners, suppliers, or manufacturers located in different countries and regions.

The shipping origin does not necessarily correspond to the registered address of our corporate entity. Depending on product availability, a single order may be dispatched from multiple locations.

11. Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, handling charges, or other fees imposed by the destination country or region.

Unless otherwise stated during checkout, these charges:

Are not included in the product price
Are not included in the shipping fee
Are determined by local authorities
Are generally the responsibility of the recipient

Tavexori does not control the amount of customs duties or import taxes imposed by local authorities.

12. Address Accuracy

Customers are responsible for providing a complete and accurate delivery address, including:

Recipient’s full name
Street address
Apartment, suite, or unit number
City
State, province, county, or region
Postal or ZIP code
Country
Valid telephone number

Please review your shipping information carefully before completing your purchase.

Tavexori may be unable to provide a refund or free replacement when a package is lost, delayed, misdelivered, or returned because of inaccurate or incomplete information supplied by the customer, subject to applicable consumer law.

13. Returns to Sender

A package may be returned to the sender because of:

An incomplete or incorrect address
Failed delivery attempts
Failure to collect the package
Recipient refusal
Customs-related issues
Local delivery restrictions

If your package is returned, contact support@tavexori.com with your order number and correct shipping information.

Additional shipping charges may apply if you request reshipment. Any refund eligibility will be assessed in accordance with our Return and Refund Policy.

14. Contact and Corporate Information

For shipping questions, tracking assistance, delivery issues, or requests concerning an existing order, please contact our support team.

When contacting us, include your order number and the email address used to place the order.

Brand Name: Tavexori

Corporate Entity: WINDMILL 1A LTD

Registered Address: 232 Hoe Street, London, England, E17 3AY

Privacy and Customer Support: support@tavexori.com

Phone Contact: +1 (938) 348-8197

The registered address is provided for corporate identification and administrative correspondence. Customers should not send returns to this address unless our customer-support team has provided prior authorization and specific return instructions.